Refresh Express food hygiene rating

The rating: 5 - Very good

The rating dates from 13 June 2025, 12 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.

Address: Bus Station, Surrey Street, Norwich, NR1 3NX

How it compares in Norwich City

That puts Refresh Express among the 889 places in Norwich City holding top marks, 65% of everywhere the council rates. A 5 is the norm here rather than the exception, so it is the rating to expect, not to be impressed by.

Every rated food business in Norwich City

5 out of 5		889	65%	← Refresh Express
4 out of 5		330	24%
3 out of 5		116	9%
2 out of 5		22	2%
1 out of 5		2	<1%
0 out of 5		1	<1%

A further 207 businesses in the area are awaiting inspection or exempt, so are not counted above.

What the inspector found

• Hygienic food handling Very good
• Cleanliness & condition of the building Good
• How well they manage food safety Very good

An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Refresh Express none of the three raised a concern, the overall rating is only ever as strong as its weakest area, so a clean sweep is what produces a high score.

Understanding this rating

• What does a 0 food hygiene rating mean? A 0 means the inspector found serious problems and urgent improvement is necessary. It is the lowest rating the scheme gives, but it is not a closure order, and a business with a 0 can, and usually does, keep trading while it puts things right.
• Does a low hygiene rating mean the food is unsafe? A low rating tells you that an inspector found problems on a particular day. It is not a measurement of the food, it is not a prediction, and it is not a verdict on whether you will get ill. It is the best single signal a member of the public has, and it is a snapshot.
• Does a business have to display its hygiene rating? It depends where you are. In Wales and Northern Ireland a food business must display its rating where you can read it before you go in. In England it is voluntary, a business there can legally show you nothing.

More food hygiene ratings near here

Norwich City inspects and rates 1,567 food businesses across its whole area. See every food hygiene rating in Norwich City →

The official record is held by the council: https://www.norwich.gov.uk/site/custom_scripts/eh/foodratings.html