Family Shopper food hygiene rating
Retailers - other · Torbay
Family Shopper holds a 1: major improvement is necessary. The inspector found significant problems at the shop and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 9 October 2025, 9 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: 65 Torquay Road Paignton, TQ3 2RY
How it compares in Torbay
A 1 is rare: only 29 of 1,158 rated places in Torbay score this low, about one in 40. By contrast 81% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 935 | 81% | ||
|---|---|---|---|---|
| 4 out of 5 | 141 | 12% | ||
| 3 out of 5 | 39 | 3% | ||
| 2 out of 5 | 11 | 1% | ||
| 1 out of 5 | 29 | 3% | ← Family Shopper | |
| 0 out of 5 | 3 | <1% |
A further 364 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Very good
- Cleanliness & condition of the building Generally satisfactory
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Family Shopper the inspector recorded concerns over confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Family Shopper, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Crafty Isaac Merritt Pub/bar/nightclub | 71 yards away | 5 - Very good | 1 October 2024 |
| Burnside Court Caring Premises | 271 yards away | 5 - Very good | 6 May 2026 |
| Cafe du Palais Restaurant/Cafe/Canteen | 277 yards away | 5 - Very good | 11 December 2025 |
| Apples N Pears Retailers - other | 285 yards away | 5 - Very good | 24 September 2024 |
| Costa Coffee Restaurant/Cafe/Canteen | 300 yards away | 5 - Very good | 29 October 2024 |
| Coffee#1 Retailers - other | 335 yards away | 5 - Very good | 28 January 2025 |
| Cedar Court Caring Premises | 350 yards away | 5 - Very good | 25 November 2025 |
| Clydesdale Guest House Hotel/bed & breakfast/guest house | 383 yards away | 5 - Very good | 7 August 2018 |
Questions about Family Shopper
What is Family Shopper's food hygiene rating?
Family Shopper has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Torbay Council on 9 October 2025.
Is Family Shopper safe to eat at?
A 1 means the inspector found problems the business is required to fix. The shop is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Family Shopper last inspected?
Family Shopper was last inspected on 9 October 2025, 9 months ago. Food hygiene inspections are unannounced, and the rating is published by Torbay Council rather than by the business.
What did the inspector find at Family Shopper?
The inspector scored three areas. Hygienic food handling was rated "very good", the cleanliness and condition of the building "generally satisfactory", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Family Shopper compare to other places in Torbay?
81% of the 1,158 rated food businesses in Torbay hold the top rating of 5, while Family Shopper holds a 1. 29 places in the area share that rating.
Who decides the rating?
Torbay Council inspects Family Shopper and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Family Shopper and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Torbay, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Torbay
Understanding this rating
More food hygiene ratings near here
Torbay inspects and rates 1,522 food businesses across its whole area. See every food hygiene rating in Torbay →
The official record is held by the council: http://www.torbay.gov.uk/
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →