The Sultan food hygiene rating
Other catering premises · Cardiff
The Sultan holds a 1: major improvement is necessary. The inspector found significant problems at the business and the business is legally required to address them.
The rating: 1 - Major improvement necessary
This is a fresh result: The Sultan was inspected on 24 May 2026, so the rating reflects what the inspector found very recently.
Address: The Big Windsor Stuart Place, Butetown, Cardiff, CF10 5BU
How it compares in Cardiff
A 1 is rare: only 48 of 3,032 rated places in Cardiff score this low, about one in 63. By contrast 70% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 2,117 | 70% | ||
|---|---|---|---|---|
| 4 out of 5 | 560 | 18% | ||
| 3 out of 5 | 254 | 8% | ||
| 2 out of 5 | 45 | 1% | ||
| 1 out of 5 | 48 | 2% | ← The Sultan | |
| 0 out of 5 | 8 | <1% |
A further 415 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Improvement necessary
- Cleanliness & condition of the building Good
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At The Sultan the inspector recorded concerns over how food is handled and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
What the business says
<p style="margin-left:36.0pt;"> <em>Since we have taken every necessary step to ensure complete compliance. All identified issues have been fully resolved, and our entire team has undergone additional food hygiene and food safety training. We have now applied for a re-inspection and are currently awaiting our next official inspection.</em></p> <p style="margin-left:36.0pt;"> <em>We have complete confidence in both our team and our kitchen. As an open-kitchen restaurant, we warmly welcome any guest who wishes to visit our kitchen during opening hours and see first-hand the cleanliness, organisation, and high standards we uphold every day.</em></p> <p style="margin-left:36.0pt;"> <em>We have always been committed to the highest standards of hygiene while preparing fresh, high-quality food, and this commitment remains unchanged. We sincerely appreciate your trust, understanding, and continued support, and we look forward to welcoming you to enjoy safe, delicious meals with us for many years to come.</em></p> <p style="margin-left:36.0pt;"> <em>We remain committed to maintaining high standards of food hygiene and food safety and to providing our customers with fresh, safe, and high-quality food. We have submitted a request for a re-rating inspection and look forward to demonstrating the improvements that have been made.</em></p> <p style="margin-left:36.0pt;"> <em>Thank you for your continued support.</em></p>
Businesses have a right to reply to their rating. This response is published by the Food Standards Agency alongside the score.
Food hygiene ratings nearby
The closest food businesses to The Sultan, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Bia Retailers - other | 348 yards away | 5 - Very good | 13 December 2023 |
| Boss & Brew Academy Takeaway/sandwich shop | 361 yards away | 5 - Very good | 2 August 2024 |
| Blueberry Bears Day Nursery Caring Premises | 365 yards away | 5 - Very good | 19 November 2025 |
| Bellavista Cardiff Caring Premises | 386 yards away | 5 - Very good | 24 May 2026 |
| Brasco's Burger Joint Restaurant/Cafe/Canteen | 0.4 miles away | 5 - Very good | 22 June 2026 |
| Ahmed Saleh Mohammed & Sons Retailers - other | 0.5 miles away | 5 - Very good | 12 July 2024 |
| Bae Coffi Restaurant/Cafe/Canteen | 0.7 miles away | 5 - Very good | 15 January 2016 |
| Asia Mini Market Retailers - other | 0.7 miles away | 5 - Very good | 2 December 2023 |
Questions about The Sultan
What is The Sultan's food hygiene rating?
The Sultan has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Cardiff Council on 24 May 2026.
Is The Sultan safe to eat at?
A 1 means the inspector found problems the business is required to fix. The business is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was The Sultan last inspected?
The Sultan was last inspected on 24 May 2026, a month ago. Food hygiene inspections are unannounced, and the rating is published by Cardiff Council rather than by the business.
What did the inspector find at The Sultan?
The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "good", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does The Sultan compare to other places in Cardiff?
70% of the 3,032 rated food businesses in Cardiff hold the top rating of 5, while The Sultan holds a 1. 48 places in the area share that rating.
Has The Sultan responded to its rating?
Yes. Businesses have a right to reply, published alongside the rating. The Sultan said: “<p style="margin-left:36.0pt;"> <em>Since we have taken every necessary step to ensure complete compliance. All identified issues have been fully resolved, and our entire team has undergone additional food hygiene and food safety training. We have now applied for a re-inspection and are currently awaiting our next official inspection.</em></p> <p style="margin-left:36.0pt;"> <em>We have complete confidence in both our team and our kitchen. As an open-kitchen restaurant, we warmly welcome any guest who wishes to visit our kitchen during opening hours and see first-hand the cleanliness, organisation, and high standards we uphold every day.</em></p> <p style="margin-left:36.0pt;"> <em>We have always been committed to the highest standards of hygiene while preparing fresh, high-quality food, and this commitment remains unchanged. We sincerely appreciate your trust, understanding, and continued support, and we look forward to welcoming you to enjoy safe, delicious meals with us for many years to come.</em></p> <p style="margin-left:36.0pt;"> <em>We remain committed to maintaining high standards of food hygiene and food safety and to providing our customers with fresh, safe, and high-quality food. We have submitted a request for a re-rating inspection and look forward to demonstrating the improvements that have been made.</em></p> <p style="margin-left:36.0pt;"> <em>Thank you for your continued support.</em></p>”
Who decides the rating?
Cardiff Council inspects The Sultan and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch The Sultan and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Cardiff, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Cardiff
Understanding this rating
More food hygiene ratings near here
The Sultan is one of 180 rated food businesses in Butetown. See every hygiene rating in Butetown →
Cardiff inspects and rates 3,447 food businesses across its whole area. See every food hygiene rating in Cardiff →
The official record is held by the council: https://www.srs.wales/en/Environmental-Health/Food-Hygiene-Standards/Food.aspx
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →