Secret Garden Tea Rooms food hygiene rating
Restaurant/Cafe/Canteen · Malvern Hills
Secret Garden Tea Rooms holds a 2, which means some improvement is necessary. The inspector found problems at the restaurant that the business is required to fix.
The rating: 2 - Some improvement necessary
The rating dates from 22 July 2025, 11 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: Worcester Road, Great Witley, Worcestershire, WR6 6JT
How it compares in Malvern Hills
A 2 is rare: only 3 of 488 rated places in Malvern Hills score this low, about one in 163. By contrast 80% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 390 | 80% | ||
|---|---|---|---|---|
| 4 out of 5 | 62 | 13% | ||
| 3 out of 5 | 27 | 6% | ||
| 2 out of 5 | 3 | 1% | ← Secret Garden Tea Rooms | |
| 1 out of 5 | 6 | 1% | ||
| 0 out of 5 | 0 | 0% |
A further 227 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Generally satisfactory
- Cleanliness & condition of the building Improvement necessary
- How well they manage food safety Generally satisfactory
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Secret Garden Tea Rooms the inspector recorded concerns over the condition of the premises. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Questions about Secret Garden Tea Rooms
What is Secret Garden Tea Rooms's food hygiene rating?
Secret Garden Tea Rooms has a food hygiene rating of 2 out of 5 (some improvement necessary), given by Malvern Hills Council on 22 July 2025.
Is Secret Garden Tea Rooms safe to eat at?
A 2 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Secret Garden Tea Rooms last inspected?
Secret Garden Tea Rooms was last inspected on 22 July 2025, 11 months ago. Food hygiene inspections are unannounced, and the rating is published by Malvern Hills Council rather than by the business.
What did the inspector find at Secret Garden Tea Rooms?
The inspector scored three areas. Hygienic food handling was rated "generally satisfactory", the cleanliness and condition of the building "improvement necessary", and confidence in the management of food safety "generally satisfactory". Lower concern in all three is what earns a high overall rating.
How does Secret Garden Tea Rooms compare to other places in Malvern Hills?
80% of the 488 rated food businesses in Malvern Hills hold the top rating of 5, while Secret Garden Tea Rooms holds a 2. 3 places in the area share that rating.
Who decides the rating?
Malvern Hills Council inspects Secret Garden Tea Rooms and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Secret Garden Tea Rooms and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 2 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Malvern Hills, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Malvern Hills
Understanding this rating
More food hygiene ratings near here
Malvern Hills inspects and rates 715 food businesses across its whole area. See every food hygiene rating in Malvern Hills →
The official record is held by the council: https://www.worcsregservices.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →