Joaquim Teles' Patisserie - Artisan Pastry Chef food hygiene rating
Restaurant/Cafe/Canteen · South Norfolk
Joaquim Teles' Patisserie - Artisan Pastry Chef holds a 2, which means some improvement is necessary. The inspector found problems at the restaurant that the business is required to fix.
The rating: 2 - Some improvement necessary
The rating dates from 15 October 2025, 8 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: The Grange, The Covey, Surlingham, NR14 7AL
How it compares in South Norfolk
A 2 is rare: only 10 of 980 rated places in South Norfolk score this low, about one in 98. By contrast 84% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 823 | 84% | ||
|---|---|---|---|---|
| 4 out of 5 | 100 | 10% | ||
| 3 out of 5 | 39 | 4% | ||
| 2 out of 5 | 10 | 1% | ← Joaquim Teles' Patisserie - Artisan Pastry Chef | |
| 1 out of 5 | 8 | 1% | ||
| 0 out of 5 | 0 | 0% |
A further 123 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Improvement necessary
- Cleanliness & condition of the building Improvement necessary
- How well they manage food safety Generally satisfactory
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Joaquim Teles' Patisserie - Artisan Pastry Chef the inspector recorded concerns over how food is handled and the condition of the premises. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
What the business says
<p> - All the infrastructural work that was required was carried out in the kitchen (decorating, deep clean and wash mixer installed);</p> <p> - Records are up to date and new checks were installed;</p> <p> - The cafe area was thoroughly inspected and all the requirements are now met;</p> <p> - Constant communication on improvements are sent to the local authority</p>
Businesses have a right to reply to their rating. This response is published by the Food Standards Agency alongside the score.
Food hygiene ratings nearby
The closest food businesses to Joaquim Teles' Patisserie - Artisan Pastry Chef, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Yare Valley Oils & Farm Shop Manufacturers/packers | at this address | 5 - Very good | 12 November 2025 |
| Padmaloka Retreat Centre Restaurant/Cafe/Canteen | at this address | 4 - Good | 28 May 2025 |
| Coldham Hall Pub/bar/nightclub | 0.6 miles away | 3 - Generally satisfactory | 25 September 2025 |
| The Ferry House Pub/bar/nightclub | 0.9 miles away | 3 - Generally satisfactory | 28 April 2026 |
Questions about Joaquim Teles' Patisserie - Artisan Pastry Chef
What is Joaquim Teles' Patisserie - Artisan Pastry Chef's food hygiene rating?
Joaquim Teles' Patisserie - Artisan Pastry Chef has a food hygiene rating of 2 out of 5 (some improvement necessary), given by South Norfolk Council on 15 October 2025.
Is Joaquim Teles' Patisserie - Artisan Pastry Chef safe to eat at?
A 2 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Joaquim Teles' Patisserie - Artisan Pastry Chef last inspected?
Joaquim Teles' Patisserie - Artisan Pastry Chef was last inspected on 15 October 2025, 8 months ago. Food hygiene inspections are unannounced, and the rating is published by South Norfolk Council rather than by the business.
What did the inspector find at Joaquim Teles' Patisserie - Artisan Pastry Chef?
The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "improvement necessary", and confidence in the management of food safety "generally satisfactory". Lower concern in all three is what earns a high overall rating.
How does Joaquim Teles' Patisserie - Artisan Pastry Chef compare to other places in South Norfolk?
84% of the 980 rated food businesses in South Norfolk hold the top rating of 5, while Joaquim Teles' Patisserie - Artisan Pastry Chef holds a 2. 10 places in the area share that rating.
Has Joaquim Teles' Patisserie - Artisan Pastry Chef responded to its rating?
Yes. Businesses have a right to reply, published alongside the rating. Joaquim Teles' Patisserie - Artisan Pastry Chef said: “<p> - All the infrastructural work that was required was carried out in the kitchen (decorating, deep clean and wash mixer installed);</p> <p> - Records are up to date and new checks were installed;</p> <p> - The cafe area was thoroughly inspected and all the requirements are now met;</p> <p> - Constant communication on improvements are sent to the local authority</p>”
Who decides the rating?
South Norfolk Council inspects Joaquim Teles' Patisserie - Artisan Pastry Chef and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Joaquim Teles' Patisserie - Artisan Pastry Chef and we will email you the morning after its rating changes.
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Is this your business?
A rating of 2 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at South Norfolk, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: South Norfolk
Understanding this rating
More food hygiene ratings near here
South Norfolk inspects and rates 1,103 food businesses across its whole area. See every food hygiene rating in South Norfolk →
The official record is held by the council: https://www.southnorfolkandbroadland.gov.uk/
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →