Chai O'Clock food hygiene rating
Other catering premises · East Staffordshire
Chai O'Clock holds a 1: major improvement is necessary. The inspector found significant problems at the business and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 4 November 2025, 8 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: 242 Waterloo Street, Burton upon Trent, DE14 2NJ
How it compares in East Staffordshire
A 1 is rare: only 30 of 1,011 rated places in East Staffordshire score this low, about one in 34. By contrast 73% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 741 | 73% | ||
|---|---|---|---|---|
| 4 out of 5 | 170 | 17% | ||
| 3 out of 5 | 53 | 5% | ||
| 2 out of 5 | 17 | 2% | ||
| 1 out of 5 | 30 | 3% | ← Chai O'Clock | |
| 0 out of 5 | 0 | 0% |
A further 191 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Very good
- Cleanliness & condition of the building Generally satisfactory
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Chai O'Clock the inspector recorded concerns over confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Chai O'Clock, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Diamond Takeaway Takeaway/sandwich shop | 113 yards away | 5 - Very good | 7 November 2024 |
| DE Ferrers Sixth Form Campus School/college/university | 130 yards away | 5 - Very good | 11 March 2025 |
| DE Ferrers Sixth Form Campus - School Breakfast School/college/university | 130 yards away | 5 - Very good | 29 April 2025 |
| Dixy Chicken Takeaway/sandwich shop | 165 yards away | 5 - Very good | 30 September 2025 |
| Amber House Rest Home Caring Premises | 257 yards away | 5 - Very good | 17 July 2024 |
| Delicious Kitchen Other catering premises | 398 yards away | 5 - Very good | 18 July 2025 |
| BAC O'Connor Caring Premises | 0.3 miles away | 5 - Very good | 30 May 2025 |
| Devonshire Arms Pub/bar/nightclub | 0.4 miles away | 5 - Very good | 10 September 2024 |
Questions about Chai O'Clock
What is Chai O'Clock's food hygiene rating?
Chai O'Clock has a food hygiene rating of 1 out of 5 (major improvement necessary), given by East Staffordshire Council on 4 November 2025.
Is Chai O'Clock safe to eat at?
A 1 means the inspector found problems the business is required to fix. The business is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Chai O'Clock last inspected?
Chai O'Clock was last inspected on 4 November 2025, 8 months ago. Food hygiene inspections are unannounced, and the rating is published by East Staffordshire Council rather than by the business.
What did the inspector find at Chai O'Clock?
The inspector scored three areas. Hygienic food handling was rated "very good", the cleanliness and condition of the building "generally satisfactory", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Chai O'Clock compare to other places in East Staffordshire?
73% of the 1,011 rated food businesses in East Staffordshire hold the top rating of 5, while Chai O'Clock holds a 1. 30 places in the area share that rating.
Who decides the rating?
East Staffordshire Council inspects Chai O'Clock and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Chai O'Clock and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at East Staffordshire, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: East Staffordshire
Understanding this rating
More food hygiene ratings near here
Chai O'Clock is one of 690 rated food businesses in Burton upon Trent. See every hygiene rating in Burton upon Trent →
East Staffordshire inspects and rates 1,202 food businesses across its whole area. See every food hygiene rating in East Staffordshire →
The official record is held by the council: http://www.eaststaffsbc.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →