New Road Supermarket food hygiene rating
Retailers - other · Cornwall
New Road Supermarket holds a 1: major improvement is necessary. The inspector found significant problems at the shop and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 18 March 2026, 3 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: 376 New Road, Saltash, Cornwall, PL12 6HW
How it compares in Cornwall
A 1 is rare: only 38 of 5,277 rated places in Cornwall score this low, about one in 139. By contrast 85% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 4,461 | 85% | ||
|---|---|---|---|---|
| 4 out of 5 | 522 | 10% | ||
| 3 out of 5 | 212 | 4% | ||
| 2 out of 5 | 42 | 1% | ||
| 1 out of 5 | 38 | 1% | ← New Road Supermarket | |
| 0 out of 5 | 2 | <1% |
A further 51 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Generally satisfactory
- Cleanliness & condition of the building Improvement necessary
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At New Road Supermarket the inspector recorded concerns over the condition of the premises and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to New Road Supermarket, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Abbeyfield Saltash Caring Premises | 0.3 miles away | 5 - Very good | 6 March 2023 |
| Caterlink @ Brunel Primary & Nursery Academy School/college/university | 0.3 miles away | 5 - Very good | 7 November 2025 |
| Mr Kuet Chinese Take Away And Fish And Chips Takeaway/sandwich shop | 0.4 miles away | 5 - Very good | 9 June 2026 |
| Bounce Saltash Limited Restaurant/Cafe/Canteen | 0.4 miles away | 5 - Very good | 29 January 2025 |
| Honey Catering Pub/bar/nightclub | 0.4 miles away | 5 - Very good | 3 February 2025 |
| Domino's Pizza Restaurant/Cafe/Canteen | 0.4 miles away | 5 - Very good | 14 July 2025 |
| Costa Saltash Restaurant/Cafe/Canteen | 0.4 miles away | 5 - Very good | 10 December 2024 |
| Church Road Stores Retailers - other | 0.4 miles away | 5 - Very good | 24 February 2025 |
Questions about New Road Supermarket
What is New Road Supermarket's food hygiene rating?
New Road Supermarket has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Cornwall Council on 18 March 2026.
Is New Road Supermarket safe to eat at?
A 1 means the inspector found problems the business is required to fix. The shop is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was New Road Supermarket last inspected?
New Road Supermarket was last inspected on 18 March 2026, 3 months ago. Food hygiene inspections are unannounced, and the rating is published by Cornwall Council rather than by the business.
What did the inspector find at New Road Supermarket?
The inspector scored three areas. Hygienic food handling was rated "generally satisfactory", the cleanliness and condition of the building "improvement necessary", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does New Road Supermarket compare to other places in Cornwall?
85% of the 5,277 rated food businesses in Cornwall hold the top rating of 5, while New Road Supermarket holds a 1. 38 places in the area share that rating.
Who decides the rating?
Cornwall Council inspects New Road Supermarket and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch New Road Supermarket and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Cornwall, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Cornwall
Understanding this rating
More food hygiene ratings near here
New Road Supermarket is one of 105 rated food businesses in Saltash. See every hygiene rating in Saltash →
Cornwall inspects and rates 5,328 food businesses across its whole area. See every food hygiene rating in Cornwall →
The official record is held by the council: http://www.cornwall.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →