Caffe Nero (835 T3 Departures) food hygiene rating
Restaurant/Cafe/Canteen · Hillingdon
Caffe Nero (835 T3 Departures) holds a 2, which means some improvement is necessary. The inspector found problems at the restaurant that the business is required to fix.
The rating: 2 - Some improvement necessary
The rating dates from 15 January 2025, 17 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: Terminal 3 Landside, TW6 1QG
How it compares in Hillingdon
A 2 is rare: only 48 of 2,007 rated places in Hillingdon score this low, about one in 42. By contrast 64% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 1,285 | 64% | ||
|---|---|---|---|---|
| 4 out of 5 | 356 | 18% | ||
| 3 out of 5 | 202 | 10% | ||
| 2 out of 5 | 48 | 2% | ← Caffe Nero (835 T3 Departures) | |
| 1 out of 5 | 100 | 5% | ||
| 0 out of 5 | 16 | 1% |
A further 226 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Improvement necessary
- Cleanliness & condition of the building Good
- How well they manage food safety Generally satisfactory
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Caffe Nero (835 T3 Departures) the inspector recorded concerns over how food is handled. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Caffe Nero (835 T3 Departures), nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| American Airlines Restaurant/Cafe/Canteen | at this address | 5 - Very good | 12 July 2023 |
| American Airlines Arrivals Lounge Restaurant/Cafe/Canteen | at this address | 5 - Very good | 1 February 2010 |
| British Airways First Class and Club Lounge Restaurant/Cafe/Canteen | at this address | 5 - Very good | 22 August 2022 |
| Cathay Pacific Lounge Restaurant/Cafe/Canteen | at this address | 5 - Very good | 20 November 2025 |
| Centurion Lounge Restaurant/Cafe/Canteen | at this address | 5 - Very good | 25 June 2024 |
| Aerotel London (landside) Hotel/bed & breakfast/guest house | 278 yards away | 5 - Very good | 6 May 2025 |
| Black Sheep Coffee Restaurant/Cafe/Canteen | 0.3 miles away | 5 - Very good | 9 February 2023 |
| Air Canada Maple Leaf Lounge Terminal 2B Restaurant/Cafe/Canteen | 0.4 miles away | 5 - Very good | 24 February 2025 |
Questions about Caffe Nero (835 T3 Departures)
What is Caffe Nero (835 T3 Departures)'s food hygiene rating?
Caffe Nero (835 T3 Departures) has a food hygiene rating of 2 out of 5 (some improvement necessary), given by Hillingdon Council on 15 January 2025.
Is Caffe Nero (835 T3 Departures) safe to eat at?
A 2 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Caffe Nero (835 T3 Departures) last inspected?
Caffe Nero (835 T3 Departures) was last inspected on 15 January 2025, 17 months ago. Food hygiene inspections are unannounced, and the rating is published by Hillingdon Council rather than by the business.
What did the inspector find at Caffe Nero (835 T3 Departures)?
The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "good", and confidence in the management of food safety "generally satisfactory". Lower concern in all three is what earns a high overall rating.
How does Caffe Nero (835 T3 Departures) compare to other places in Hillingdon?
64% of the 2,007 rated food businesses in Hillingdon hold the top rating of 5, while Caffe Nero (835 T3 Departures) holds a 2. 48 places in the area share that rating.
Who decides the rating?
Hillingdon Council inspects Caffe Nero (835 T3 Departures) and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Caffe Nero (835 T3 Departures) and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 2 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Hillingdon, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Hillingdon
Understanding this rating
More food hygiene ratings near here
Caffe Nero (835 T3 Departures) is one of 21 rated food businesses in Heathrow Airport. See every hygiene rating in Heathrow Airport →
Hillingdon inspects and rates 2,233 food businesses across its whole area. See every food hygiene rating in Hillingdon →
The official record is held by the council: http://www.hillingdon.gov.uk/foodsafety
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →