Eleen food hygiene rating
Retailers - other · Swansea
Eleen holds a 1: major improvement is necessary. The inspector found significant problems at the shop and the business is legally required to address them.
The rating: 1 - Major improvement necessary
This is a fresh result: Eleen was inspected on 19 May 2026, so the rating reflects what the inspector found very recently.
Address: 14-15 St Helens Road, SA1 4AW
How it compares in Swansea
A 1 is rare: only 20 of 2,137 rated places in Swansea score this low, about one in 107. By contrast 69% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 1,464 | 69% | ||
|---|---|---|---|---|
| 4 out of 5 | 412 | 19% | ||
| 3 out of 5 | 209 | 10% | ||
| 2 out of 5 | 27 | 1% | ||
| 1 out of 5 | 20 | 1% | ← Eleen | |
| 0 out of 5 | 5 | <1% |
A further 296 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Improvement necessary
- Cleanliness & condition of the building Improvement necessary
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Eleen the inspector recorded concerns over how food is handled, the condition of the premises and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Eleen, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Bouchon De Rossi Restaurant/Cafe/Canteen | 177 yards away | 5 - Very good | 27 November 2025 |
| Cafe Ark Restaurant/Cafe/Canteen | 242 yards away | 5 - Very good | 27 November 2025 |
| Brunswick Methodist Church Other catering premises | 309 yards away | 5 - Very good | 10 May 2018 |
| Costa Coffee Restaurant/Cafe/Canteen | 324 yards away | 5 - Very good | 10 February 2025 |
| April Court Nursing Home Caring Premises | 326 yards away | 5 - Very good | 2 February 2026 |
| Co-op Retailers - supermarkets/hypermarkets | 330 yards away | 5 - Very good | 9 December 2021 |
| Cafe Memo's Swansea Restaurant/Cafe/Canteen | 338 yards away | 5 - Very good | 27 November 2025 |
| Cha Cha Stall Restaurant/Cafe/Canteen | 340 yards away | 5 - Very good | 11 December 2025 |
Questions about Eleen
What is Eleen's food hygiene rating?
Eleen has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Swansea Council on 19 May 2026.
Is Eleen safe to eat at?
A 1 means the inspector found problems the business is required to fix. The shop is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Eleen last inspected?
Eleen was last inspected on 19 May 2026, a month ago. Food hygiene inspections are unannounced, and the rating is published by Swansea Council rather than by the business.
What did the inspector find at Eleen?
The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "improvement necessary", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Eleen compare to other places in Swansea?
69% of the 2,137 rated food businesses in Swansea hold the top rating of 5, while Eleen holds a 1. 20 places in the area share that rating.
Who decides the rating?
Swansea Council inspects Eleen and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Eleen and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Swansea, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Swansea
Understanding this rating
More food hygiene ratings near here
Swansea inspects and rates 2,433 food businesses across its whole area. See every food hygiene rating in Swansea →
The official record is held by the council: http://www.swansea.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →