Norwich Service Station (EG On The Move Ltd) food hygiene rating
Retailers - other · Broadland
Norwich Service Station (EG On The Move Ltd) holds a 2, which means some improvement is necessary. The inspector found problems at the shop that the business is required to fix.
The rating: 2 - Some improvement necessary
The rating dates from 25 July 2025, 11 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: 162 Cromer Road, Hellesdon, Norfolk, NR6 6XA
How it compares in Broadland
A 2 is rare: only 10 of 902 rated places in Broadland score this low, about one in 90. By contrast 88% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 791 | 88% | ||
|---|---|---|---|---|
| 4 out of 5 | 85 | 9% | ||
| 3 out of 5 | 13 | 1% | ||
| 2 out of 5 | 10 | 1% | ← Norwich Service Station (EG On The Move Ltd) | |
| 1 out of 5 | 3 | <1% | ||
| 0 out of 5 | 0 | 0% |
A further 55 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Improvement necessary
- Cleanliness & condition of the building Good
- How well they manage food safety Generally satisfactory
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Norwich Service Station (EG On The Move Ltd) the inspector recorded concerns over how food is handled. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Norwich Service Station (EG On The Move Ltd), nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Busy Bees At Norwich Airport Caring Premises | 283 yards away | 5 - Very good | 18 February 2025 |
| A B Newsagents (Premier Convenience) Retailers - other | 0.4 miles away | 5 - Very good | 3 July 2025 |
| Booker Cash & Carry Distributors/Transporters | 0.5 miles away | 5 - Very good | 24 August 2022 |
| Anglia Culinary Suppliers Distributors/Transporters | 0.7 miles away | 5 - Very good | 29 May 2025 |
| Arden Grove Infant \& Nursery School School/college/university | 0.8 miles away | 5 - Very good | 19 September 2025 |
| Arden Grove Pre-School At Arden Grove First School Caring Premises | 0.8 miles away | 5 - Very good | 28 April 2023 |
Questions about Norwich Service Station (EG On The Move Ltd)
What is Norwich Service Station (EG On The Move Ltd)'s food hygiene rating?
Norwich Service Station (EG On The Move Ltd) has a food hygiene rating of 2 out of 5 (some improvement necessary), given by Broadland Council on 25 July 2025.
Is Norwich Service Station (EG On The Move Ltd) safe to eat at?
A 2 means the inspector found problems the business is required to fix. The shop is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Norwich Service Station (EG On The Move Ltd) last inspected?
Norwich Service Station (EG On The Move Ltd) was last inspected on 25 July 2025, 11 months ago. Food hygiene inspections are unannounced, and the rating is published by Broadland Council rather than by the business.
What did the inspector find at Norwich Service Station (EG On The Move Ltd)?
The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "good", and confidence in the management of food safety "generally satisfactory". Lower concern in all three is what earns a high overall rating.
How does Norwich Service Station (EG On The Move Ltd) compare to other places in Broadland?
88% of the 902 rated food businesses in Broadland hold the top rating of 5, while Norwich Service Station (EG On The Move Ltd) holds a 2. 10 places in the area share that rating.
Who decides the rating?
Broadland Council inspects Norwich Service Station (EG On The Move Ltd) and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Norwich Service Station (EG On The Move Ltd) and we will email you the morning after its rating changes.
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Is this your business?
A rating of 2 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Broadland, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Broadland
Understanding this rating
More food hygiene ratings near here
Norwich Service Station (EG On The Move Ltd) is one of 43 rated food businesses in Hellesdon. See every hygiene rating in Hellesdon →
Broadland inspects and rates 957 food businesses across its whole area. See every food hygiene rating in Broadland →
The official record is held by the council: http://www.southnorfolkandbroadland.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →