Heather's Coffee Shop food hygiene rating
Restaurant/Cafe/Canteen · North Somerset
Heather's Coffee Shop holds a 1: major improvement is necessary. The inspector found significant problems at the restaurant and the business is legally required to address them.
The rating: 1 - Major improvement necessary
This is a fresh result: Heather's Coffee Shop was inspected on 26 May 2026, so the rating reflects what the inspector found very recently.
Address: Round Trees Garden Centre, Smallway, Congresbury, BS49 5AA
How it compares in North Somerset
A 1 is rare: only 19 of 1,552 rated places in North Somerset score this low, about one in 82. By contrast 75% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 1,162 | 75% | ||
|---|---|---|---|---|
| 4 out of 5 | 292 | 19% | ||
| 3 out of 5 | 74 | 5% | ||
| 2 out of 5 | 5 | <1% | ||
| 1 out of 5 | 19 | 1% | ← Heather's Coffee Shop | |
| 0 out of 5 | 0 | 0% |
A further 117 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Good
- Cleanliness & condition of the building Improvement necessary
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Heather's Coffee Shop the inspector recorded concerns over the condition of the premises and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Heather's Coffee Shop, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Walter Smith Fine Foods Retailers - other | 71 yards away | 5 - Very good | 9 April 2025 |
| Jungle Run Soft Play Restaurant/Cafe/Canteen | 301 yards away | 5 - Very good | 2 May 2025 |
| Tesco Stores Ltd Retailers - supermarkets/hypermarkets | 403 yards away | 5 - Very good | 12 January 2024 |
| Congresbury Senior Citizens Lunch Club Other catering premises | 0.3 miles away | 5 - Very good | 11 September 2025 |
| Aspens @ St Andrew's C of E Primary School Other catering premises | 0.3 miles away | 4 - Good | 6 November 2025 |
| Morgan's Local Shop Retailers - other | 0.3 miles away | 5 - Very good | 20 April 2026 |
| Congresbury Community Pre-School Caring Premises | 0.3 miles away | 5 - Very good | 20 February 2024 |
| Doubletree by Hilton Cadbury House Pub/bar/nightclub | 0.3 miles away | 4 - Good | 25 October 2024 |
Questions about Heather's Coffee Shop
What is Heather's Coffee Shop's food hygiene rating?
Heather's Coffee Shop has a food hygiene rating of 1 out of 5 (major improvement necessary), given by North Somerset Council on 26 May 2026.
Is Heather's Coffee Shop safe to eat at?
A 1 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Heather's Coffee Shop last inspected?
Heather's Coffee Shop was last inspected on 26 May 2026, a month ago. Food hygiene inspections are unannounced, and the rating is published by North Somerset Council rather than by the business.
What did the inspector find at Heather's Coffee Shop?
The inspector scored three areas. Hygienic food handling was rated "good", the cleanliness and condition of the building "improvement necessary", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Heather's Coffee Shop compare to other places in North Somerset?
75% of the 1,552 rated food businesses in North Somerset hold the top rating of 5, while Heather's Coffee Shop holds a 1. 19 places in the area share that rating.
Who decides the rating?
North Somerset Council inspects Heather's Coffee Shop and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Heather's Coffee Shop and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at North Somerset, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: North Somerset
Understanding this rating
More food hygiene ratings near here
Heather's Coffee Shop is one of 143 rated food businesses in Bristol North Somerset. See every hygiene rating in Bristol North Somerset →
North Somerset inspects and rates 1,669 food businesses across its whole area. See every food hygiene rating in North Somerset →
The official record is held by the council: http://www.n-somerset.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →