Family First food hygiene rating
Restaurant/Cafe/Canteen · Solihull
Family First holds a 1: major improvement is necessary. The inspector found significant problems at the restaurant and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 13 November 2025, 9 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Only 4% of rated food businesses in Solihull score 0 to 2 like this, so a low rating here is the exception, not the norm. See all Solihull ratings →
Address: Unit 1, Highlands House, Stirling Road, B90 4NE
How this rating has changed
Family First was re-inspected on 13 November 2025 and held its rating of 1.
| Inspected | Rating | Change |
|---|---|---|
| 13 November 2025 | Exempt 1 | Held |
The FSA publishes only a business's current rating. This history is our own record of what it has scored since we began watching.
How it compares in Solihull
A 1 is rare: only 32 of 1,252 rated places in Solihull score this low, about one in 39. By contrast 79% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 989 | 79% | ||
|---|---|---|---|---|
| 4 out of 5 | 147 | 12% | ||
| 3 out of 5 | 64 | 5% | ||
| 2 out of 5 | 16 | 1% | ||
| 1 out of 5 | 32 | 3% | ← Family First | |
| 0 out of 5 | 4 | <1% |
A further 151 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Generally satisfactory
- Cleanliness & condition of the building Major improvement necessary
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Family First the inspector recorded concerns over the condition of the premises and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Family First, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| AIS - Wilson Vale Catering Other catering premises | 406 yards away | 5 - Very good | 23 September 2025 |
| Busy Bees - Stratford Court Caring Premises | 0.3 miles away | 5 - Very good | 30 April 2026 |
| Brew/Twenty Three Restaurant/Cafe/Canteen | 0.3 miles away | 5 - Very good | 11 September 2025 |
| Bernie's Other catering premises | 0.3 miles away | 5 - Very good | 27 May 2025 |
| Bodyshocker Distributors/Transporters | 0.4 miles away | 5 - Very good | 6 November 2025 |
| Caterplus Ltd - Solihull Housing Association Caring Premises | 0.4 miles away | 5 - Very good | 23 April 2026 |
| Connaught House Caring Premises | 0.5 miles away | 5 - Very good | 28 August 2025 |
| Co-Operative Supermarket Retailers - supermarkets/hypermarkets | 0.5 miles away | 5 - Very good | 7 August 2025 |
Questions about Family First
What is Family First's food hygiene rating?
Family First has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Solihull Council on 13 November 2025.
Is Family First safe to eat at?
A 1 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Family First last inspected?
Family First was last inspected on 13 November 2025, 9 months ago. Food hygiene inspections are unannounced, and the rating is published by Solihull Council rather than by the business.
What did the inspector find at Family First?
The inspector scored three areas. Hygienic food handling was rated "generally satisfactory", the cleanliness and condition of the building "major improvement necessary", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Family First compare to other places in Solihull?
79% of the 1,252 rated food businesses in Solihull hold the top rating of 5, while Family First holds a 1. 32 places in the area share that rating.
Who decides the rating?
Solihull Council inspects Family First and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Family First and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Solihull, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Solihull
Understanding this rating
More food hygiene ratings near here
Family First is one of 187 rated food businesses in Shirley. See every hygiene rating in Shirley →
Solihull inspects and rates 1,403 food businesses across its whole area. See every food hygiene rating in Solihull →
The official record is held by the council: https://www.solihull.gov.uk/environment-and-animals/food-safety
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →