Thai Express food hygiene rating
Restaurant/Cafe/Canteen · Swansea
Thai Express holds a 1: major improvement is necessary. The inspector found significant problems at the restaurant and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 26 September 2025, 9 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: 9 Picton Arcade, SA1 3BH
How it compares in Swansea
A 1 is rare: only 20 of 2,137 rated places in Swansea score this low, about one in 107. By contrast 68% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 1,463 | 68% | ||
|---|---|---|---|---|
| 4 out of 5 | 412 | 19% | ||
| 3 out of 5 | 210 | 10% | ||
| 2 out of 5 | 27 | 1% | ||
| 1 out of 5 | 20 | 1% | ← Thai Express | |
| 0 out of 5 | 5 | <1% |
A further 296 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Improvement necessary
- Cleanliness & condition of the building Generally satisfactory
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Thai Express the inspector recorded concerns over how food is handled and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Thai Express, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Cafe Ark Restaurant/Cafe/Canteen | 69 yards away | 5 - Very good | 27 November 2025 |
| Bouchon De Rossi Restaurant/Cafe/Canteen | 70 yards away | 5 - Very good | 27 November 2025 |
| Cafe Memo's Swansea Restaurant/Cafe/Canteen | 112 yards away | 5 - Very good | 27 November 2025 |
| Costa Coffee Restaurant/Cafe/Canteen | 129 yards away | 5 - Very good | 10 February 2025 |
| Cha Cha Stall Restaurant/Cafe/Canteen | 148 yards away | 5 - Very good | 11 December 2025 |
| Burger King Restaurant/Cafe/Canteen | 198 yards away | 5 - Very good | 16 February 2026 |
| African Food and Spices Retailers - other | 233 yards away | 5 - Very good | 16 March 2025 |
| Chopstix Noodle Bar Restaurant/Cafe/Canteen | 262 yards away | 5 - Very good | 11 March 2025 |
Questions about Thai Express
What is Thai Express's food hygiene rating?
Thai Express has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Swansea Council on 26 September 2025.
Is Thai Express safe to eat at?
A 1 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Thai Express last inspected?
Thai Express was last inspected on 26 September 2025, 9 months ago. Food hygiene inspections are unannounced, and the rating is published by Swansea Council rather than by the business.
What did the inspector find at Thai Express?
The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "generally satisfactory", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Thai Express compare to other places in Swansea?
68% of the 2,137 rated food businesses in Swansea hold the top rating of 5, while Thai Express holds a 1. 20 places in the area share that rating.
Who decides the rating?
Swansea Council inspects Thai Express and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Thai Express and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Swansea, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Swansea
Understanding this rating
More food hygiene ratings near here
Swansea inspects and rates 2,433 food businesses across its whole area. See every food hygiene rating in Swansea →
The official record is held by the council: http://www.swansea.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →