HygieneCheck
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The New Inn - Rhuddlan food hygiene rating

Restaurant/Cafe/Canteen · Denbighshire

The New Inn - Rhuddlan holds a 1: major improvement is necessary. The inspector found significant problems at the restaurant and the business is legally required to address them.

The rating: 1 - Major improvement necessary

This is a fresh result: The New Inn - Rhuddlan was inspected on 14 May 2026, so the rating reflects what the inspector found very recently.

Address: Rhuddlan, Rhyl, LL18 2TY

How it compares in Denbighshire

A 1 is rare: only 14 of 1,009 rated places in Denbighshire score this low, about one in 72. By contrast 81% of the borough holds a 5, so this is well below what the council's inspectors normally find.

Every rated food business in Denbighshire
5 815 81%
4 116 11%
3 57 6%
2 6 1%
1 14 1% ← The New Inn - Rhuddlan
0 1 <1%

A further 140 businesses in the area are awaiting inspection or exempt, so are not counted above.

What the inspector found

An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At The New Inn - Rhuddlan the inspector recorded concerns over how food is handled and confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.

What the business says

&lt;p&gt; Following the inspection on 14 May 2026, we have addressed all issues identified by the Food Safety Officer.&lt;/p&gt; &lt;p&gt; A full deep clean of the kitchen and food storage areas has been completed and enhanced cleaning procedures have been introduced. All staff have received additional food hygiene training, including allergen management, cross-contamination controls, date coding procedures, stock rotation and the correct use of cleaning and sanitising products.&lt;/p&gt; &lt;p&gt; A new management system has been implemented to ensure daily opening and closing checks, temperature monitoring, stock control, cleaning schedules and food safety records are completed and reviewed regularly. Staff are now working under revised supervision arrangements and food safety documentation has been updated.&lt;/p&gt; &lt;p&gt; We remain committed to maintaining high standards of food safety and hygiene and have taken the inspection findings seriously. The improvements made are designed to ensure full compliance and provide a safe environment for our customers and staff.&lt;/p&gt; &lt;p&gt; At the time of the inspection the business was experiencing significant staffing difficulties and operational pressures which affected our ability to maintain our usual standards of record keeping and supervision. While we accept the findings of the inspection, and do not use these circumstances as an excuse, they contributed to the issues identified on the day.&lt;/p&gt; &lt;p&gt; Since the inspection additional staffing arrangements have been put in place. Staff have received further training, management supervision has been strengthened, and new procedures have been put in put in place to ensure food safety checks, cleaning schedules, stock rotation, and record keepings are completed consistently.&lt;/p&gt; &lt;p&gt; These measures have been implemented to prevent similar issues occurring in the future.&lt;/p&gt; &lt;p&gt; At the time of the inspection the business had only been trading for a little over a month and was still in the early stages of establishing procedures and routines. We have recently lost a member of our kitchen team which created additional operational pressures and placed significant on the remaining staff.&amp;nbsp; As the designated operator my previous experience has been in the licence trade rather than food operations. The food safety requirements have been a substantial learning curve.&lt;/p&gt; &lt;p&gt; While these circumstances contributed to some of the issues identified during the inspection, I fully accept the findings and have used them as an opportunity to improve both my own knowledge and the systems within the business. The inspection has provided valuable guidance,&lt;/p&gt; &lt;p&gt; and we are committed to maintain consistently high standards of food hygiene and food safety going forward.&lt;/p&gt;

Businesses have a right to reply to their rating. This response is published by the Food Standards Agency alongside the score.

Questions about The New Inn - Rhuddlan

What is The New Inn - Rhuddlan's food hygiene rating?

The New Inn - Rhuddlan has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Denbighshire Council on 14 May 2026.

Is The New Inn - Rhuddlan safe to eat at?

A 1 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.

When was The New Inn - Rhuddlan last inspected?

The New Inn - Rhuddlan was last inspected on 14 May 2026, a month ago. Food hygiene inspections are unannounced, and the rating is published by Denbighshire Council rather than by the business.

What did the inspector find at The New Inn - Rhuddlan?

The inspector scored three areas. Hygienic food handling was rated "improvement necessary", the cleanliness and condition of the building "good", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.

How does The New Inn - Rhuddlan compare to other places in Denbighshire?

81% of the 1,009 rated food businesses in Denbighshire hold the top rating of 5, while The New Inn - Rhuddlan holds a 1. 14 places in the area share that rating.

Has The New Inn - Rhuddlan responded to its rating?

Yes. Businesses have a right to reply, published alongside the rating. The New Inn - Rhuddlan said: “&lt;p&gt; Following the inspection on 14 May 2026, we have addressed all issues identified by the Food Safety Officer.&lt;/p&gt; &lt;p&gt; A full deep clean of the kitchen and food storage areas has been completed and enhanced cleaning procedures have been introduced. All staff have received additional food hygiene training, including allergen management, cross-contamination controls, date coding procedures, stock rotation and the correct use of cleaning and sanitising products.&lt;/p&gt; &lt;p&gt; A new management system has been implemented to ensure daily opening and closing checks, temperature monitoring, stock control, cleaning schedules and food safety records are completed and reviewed regularly. Staff are now working under revised supervision arrangements and food safety documentation has been updated.&lt;/p&gt; &lt;p&gt; We remain committed to maintaining high standards of food safety and hygiene and have taken the inspection findings seriously. The improvements made are designed to ensure full compliance and provide a safe environment for our customers and staff.&lt;/p&gt; &lt;p&gt; At the time of the inspection the business was experiencing significant staffing difficulties and operational pressures which affected our ability to maintain our usual standards of record keeping and supervision. While we accept the findings of the inspection, and do not use these circumstances as an excuse, they contributed to the issues identified on the day.&lt;/p&gt; &lt;p&gt; Since the inspection additional staffing arrangements have been put in place. Staff have received further training, management supervision has been strengthened, and new procedures have been put in put in place to ensure food safety checks, cleaning schedules, stock rotation, and record keepings are completed consistently.&lt;/p&gt; &lt;p&gt; These measures have been implemented to prevent similar issues occurring in the future.&lt;/p&gt; &lt;p&gt; At the time of the inspection the business had only been trading for a little over a month and was still in the early stages of establishing procedures and routines. We have recently lost a member of our kitchen team which created additional operational pressures and placed significant on the remaining staff.&amp;nbsp; As the designated operator my previous experience has been in the licence trade rather than food operations. The food safety requirements have been a substantial learning curve.&lt;/p&gt; &lt;p&gt; While these circumstances contributed to some of the issues identified during the inspection, I fully accept the findings and have used them as an opportunity to improve both my own knowledge and the systems within the business. The inspection has provided valuable guidance,&lt;/p&gt; &lt;p&gt; and we are committed to maintain consistently high standards of food hygiene and food safety going forward.&lt;/p&gt;”

Who decides the rating?

Denbighshire Council inspects The New Inn - Rhuddlan and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.

Tell me when this changes

The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch The New Inn - Rhuddlan and we will email you the morning after its rating changes.

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Is this your business?

A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.

We cannot change this rating, and nor can you. It was set by an environmental health officer at Denbighshire, and it stands until they inspect again. What you can do:

What a low rating means → · How re-inspections and appeals work →

Your council: Denbighshire

Understanding this rating

More food hygiene ratings near here

The New Inn - Rhuddlan is one of 351 rated food businesses in Rhyl. See every hygiene rating in Rhyl →

Denbighshire inspects and rates 1,149 food businesses across its whole area. See every food hygiene rating in Denbighshire →

The official record is held by the council: http://www.denbighshire.gov.uk/

Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →