Harwood House Ltd food hygiene rating
Caring Premises · Windsor and Maidenhead
Harwood House Ltd holds a 1: major improvement is necessary. The inspector found significant problems at the care premises and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 31 March 2026, 3 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: Harwood House Nursing Home, Spring Lane, Cookham Dean, SL6 6PW
How it compares in Windsor and Maidenhead
A 1 is rare: only 28 of 1,284 rated places in Windsor and Maidenhead score this low, about one in 46. By contrast 82% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 1,048 | 82% | ||
|---|---|---|---|---|
| 4 out of 5 | 148 | 12% | ||
| 3 out of 5 | 48 | 4% | ||
| 2 out of 5 | 11 | 1% | ||
| 1 out of 5 | 28 | 2% | ← Harwood House Ltd | |
| 0 out of 5 | 1 | <1% |
A further 324 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Generally satisfactory
- Cleanliness & condition of the building Very good
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Harwood House Ltd the inspector recorded concerns over confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
What the business says
<p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr;"> <span data-olk-copy-source="MessageBody" style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">We take food safety extremely seriously and would like to reassure our customers that the issues identified during this inspection have been fully addressed.</span></p> <div style="border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(36, 36, 36); direction: ltr;"> &nbsp;</div> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr;"> <span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">At the time of the visit, our documented food safety procedures were not being consistently followed in practice. Since then, we have taken immediate and comprehensive corrective action, including:</span></p> <ul style="color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr; margin-top: 0px; margin-bottom: 0px;"> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Retraining all staff on food hygiene, personal hygiene, cross-contamination control, stock rotation and record keeping</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Strengthening management supervision and daily checks</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Reviewing and updating our food safety management system to ensure it is clear, practical and fully implemented</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Improving date labelling, shelf-life control, stock control and monitoring records</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Introducing stricter verification procedures to ensure standards are maintained at all times</li> </ul> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr;"> &nbsp;</p> <div style="border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(36, 36, 36); direction: ltr;"> We are committed to maintaining high food hygiene standards and to continuous improvement. Management now carry out regular checks to ensure our procedures are followed consistently and accurately.</div> <div style="border: 0px;
Businesses have a right to reply to their rating. This response is published by the Food Standards Agency alongside the score.
Food hygiene ratings nearby
The closest food businesses to Harwood House Ltd, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Caterlink At Cookham Dean CE Primary School School/college/university | 0.4 miles away | 5 - Very good | 9 May 2025 |
| Agosti Gelato Manufacturers/packers | 0.8 miles away | 5 - Very good | 16 March 2026 |
| Cookham Dean Cricket Club Pub/bar/nightclub | 0.8 miles away | 5 - Very good | 29 July 2022 |
Questions about Harwood House Ltd
What is Harwood House Ltd's food hygiene rating?
Harwood House Ltd has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Windsor and Maidenhead Council on 31 March 2026.
Is Harwood House Ltd safe to eat at?
A 1 means the inspector found problems the business is required to fix. The care premises is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Harwood House Ltd last inspected?
Harwood House Ltd was last inspected on 31 March 2026, 3 months ago. Food hygiene inspections are unannounced, and the rating is published by Windsor and Maidenhead Council rather than by the business.
What did the inspector find at Harwood House Ltd?
The inspector scored three areas. Hygienic food handling was rated "generally satisfactory", the cleanliness and condition of the building "very good", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Harwood House Ltd compare to other places in Windsor and Maidenhead?
82% of the 1,284 rated food businesses in Windsor and Maidenhead hold the top rating of 5, while Harwood House Ltd holds a 1. 28 places in the area share that rating.
Has Harwood House Ltd responded to its rating?
Yes. Businesses have a right to reply, published alongside the rating. Harwood House Ltd said: “<p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr;"> <span data-olk-copy-source="MessageBody" style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">We take food safety extremely seriously and would like to reassure our customers that the issues identified during this inspection have been fully addressed.</span></p> <div style="border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(36, 36, 36); direction: ltr;"> &nbsp;</div> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr;"> <span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">At the time of the visit, our documented food safety procedures were not being consistently followed in practice. Since then, we have taken immediate and comprehensive corrective action, including:</span></p> <ul style="color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr; margin-top: 0px; margin-bottom: 0px;"> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Retraining all staff on food hygiene, personal hygiene, cross-contamination control, stock rotation and record keeping</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Strengthening management supervision and daily checks</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Reviewing and updating our food safety management system to ensure it is clear, practical and fully implemented</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Improving date labelling, shelf-life control, stock control and monitoring records</li> <li style="font-family: Aptos, sans-serif; font-size: 12pt; direction: ltr; margin: 0px;"> Introducing stricter verification procedures to ensure standards are maintained at all times</li> </ul> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; direction: ltr;"> &nbsp;</p> <div style="border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-stretch: inherit; font-size: 12pt; line-height: inherit; font-family: Aptos, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; font-language-override: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(36, 36, 36); direction: ltr;"> We are committed to maintaining high food hygiene standards and to continuous improvement. Management now carry out regular checks to ensure our procedures are followed consistently and accurately.</div> <div style="border: 0px;”
Who decides the rating?
Windsor and Maidenhead Council inspects Harwood House Ltd and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Harwood House Ltd and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Windsor and Maidenhead, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Windsor and Maidenhead
Understanding this rating
More food hygiene ratings near here
Harwood House Ltd is one of 544 rated food businesses in Maidenhead. See every hygiene rating in Maidenhead →
Windsor and Maidenhead inspects and rates 1,608 food businesses across its whole area. See every food hygiene rating in Windsor and Maidenhead →
The official record is held by the council: http://www.rbwm.gov.uk/
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →