Mai Palace food hygiene rating
Takeaway/sandwich shop · Blaenau Gwent
Mai Palace holds a 1: major improvement is necessary. The inspector found significant problems at the takeaway and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 11 December 2023, more than 2 years ago. A lot can change in a kitchen in that time, and a rating this old says more about the business then than now. Councils prioritise re-inspecting higher-risk premises, so a long gap often means the business is considered low-risk.
Only 6% of rated food businesses in Blaenau Gwent score 0 to 2 like this, so a low rating here is the exception, not the norm. See all Blaenau Gwent ratings →
Address: Avalon House, Dukestown Road, Tredegar, NP22 4QR
How this rating has changed
Mai Palace has gone backwards: it held a 2 before its inspection on 11 December 2023, and now holds a 1. A rating of 1 means the inspector found problems the business is required to fix.
| Inspected | Rating | Change |
|---|---|---|
| 11 December 2023 | 2 1 | Worse |
The FSA publishes only a business's current rating. This history is our own record of what it has scored since we began watching.
How it compares in Blaenau Gwent
A 1 is rare: only 20 of 589 rated places in Blaenau Gwent score this low, about one in 29. By contrast 50% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 297 | 50% | ||
|---|---|---|---|---|
| 4 out of 5 | 184 | 31% | ||
| 3 out of 5 | 71 | 12% | ||
| 2 out of 5 | 16 | 3% | ||
| 1 out of 5 | 20 | 3% | ← Mai Palace | |
| 0 out of 5 | 1 | <1% |
A further 81 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Good
- Cleanliness & condition of the building Generally satisfactory
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Mai Palace the inspector recorded concerns over confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Mai Palace, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Roseland House Hotel/bed & breakfast/guest house | 268 yards away | 5 - Very good | 19 August 2019 |
| Roundabout Services Retailers - other | 368 yards away | 5 - Very good | 18 October 2024 |
| Glanhowy Primary School/college/university | 383 yards away | 5 - Very good | 6 July 2026 |
| Maes Y Dderwen Nursing Home Caring Premises | 0.3 miles away | 5 - Very good | 10 June 2026 |
| Deighton Junior & Infants School/college/university | 0.3 miles away | 5 - Very good | 9 September 2025 |
| Eurocaps Manufacturers/packers | 0.4 miles away | 5 - Very good | 19 March 2025 |
| Dizzy Kidz Play Centre Tredegar LTD Restaurant/Cafe/Canteen | 0.4 miles away | 5 - Very good | 19 July 2026 |
| Central Surgery Care Home Caring Premises | 0.5 miles away | 5 - Very good | 8 June 2026 |
Questions about Mai Palace
What is Mai Palace's food hygiene rating?
Mai Palace has a food hygiene rating of 1 out of 5 (major improvement necessary), given by Blaenau Gwent Council on 11 December 2023.
Is Mai Palace safe to eat at?
A 1 means the inspector found problems the business is required to fix. The takeaway is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Mai Palace last inspected?
Mai Palace was last inspected on 11 December 2023, more than 2 years ago. Food hygiene inspections are unannounced, and the rating is published by Blaenau Gwent Council rather than by the business.
What did the inspector find at Mai Palace?
The inspector scored three areas. Hygienic food handling was rated "good", the cleanliness and condition of the building "generally satisfactory", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Mai Palace compare to other places in Blaenau Gwent?
50% of the 589 rated food businesses in Blaenau Gwent hold the top rating of 5, while Mai Palace holds a 1. 20 places in the area share that rating.
Who decides the rating?
Blaenau Gwent Council inspects Mai Palace and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Mai Palace and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at Blaenau Gwent, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: Blaenau Gwent
Understanding this rating
More food hygiene ratings near here
Mai Palace is one of 131 rated food businesses in Tredegar. See every hygiene rating in Tredegar →
Blaenau Gwent inspects and rates 670 food businesses across its whole area. See every food hygiene rating in Blaenau Gwent →
The official record is held by the council: http://www.blaenau-gwent.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →