Palace Bingo & Cinema - Kays Kitchen food hygiene rating
Restaurant/Cafe/Canteen · East Suffolk
Palace Bingo & Cinema - Kays Kitchen holds a 1: major improvement is necessary. The inspector found significant problems at the restaurant and the business is legally required to address them.
The rating: 1 - Major improvement necessary
The rating dates from 20 February 2026, 4 months ago. Councils typically re-inspect higher-risk businesses every six months to two years, with well-run, low-risk places visited least often, so this is a normal gap.
Address: Palace Bingo Club, Hamilton Road, Felixstowe, IP11 7NL
How it compares in East Suffolk
A 1 is rare: only 17 of 2,317 rated places in East Suffolk score this low, about one in 136. By contrast 86% of the borough holds a 5, so this is well below what the council's inspectors normally find.
| 5 out of 5 | 1,994 | 86% | ||
|---|---|---|---|---|
| 4 out of 5 | 212 | 9% | ||
| 3 out of 5 | 71 | 3% | ||
| 2 out of 5 | 22 | 1% | ||
| 1 out of 5 | 17 | 1% | ← Palace Bingo & Cinema - Kays Kitchen | |
| 0 out of 5 | 1 | <1% |
A further 202 businesses in the area are awaiting inspection or exempt, so are not counted above.
What the inspector found
- Hygienic food handling Generally satisfactory
- Cleanliness & condition of the building Generally satisfactory
- How well they manage food safety Major improvement necessary
An inspection scores three things: how food is handled, the physical condition of the premises, and how much the inspector trusts management to keep standards up. At Palace Bingo & Cinema - Kays Kitchen the inspector recorded concerns over confidence in management. Because the overall rating is only ever as strong as its weakest area, that is what holds the score down.
Food hygiene ratings nearby
The closest food businesses to Palace Bingo & Cinema - Kays Kitchen, nearest first, so you can see how it compares to its neighbours.
| Business | Distance | Rating | Inspected |
|---|---|---|---|
| Blue And Berry Restaurant/Cafe/Canteen | 43 yards away | 5 - Very good | 18 March 2026 |
| Fruits & Flowers Retailers - other | 67 yards away | 5 - Very good | 10 September 2010 |
| Felixstowe Fine Foods And Fishmongers Retailers - other | 79 yards away | 5 - Very good | 2 December 2025 |
| Evolved Cake & Desserts Manufacturers/packers | 82 yards away | 5 - Very good | 25 January 2025 |
| Holland And Barrett Retailers - other | 91 yards away | 5 - Very good | 22 March 2019 |
| Greggs Restaurant/Cafe/Canteen | 108 yards away | 5 - Very good | 24 June 2026 |
| King's Of Felixstowe Retailers - other | 121 yards away | 5 - Very good | 22 January 2026 |
| Cafe Bencotto Restaurant/Cafe/Canteen | 139 yards away | 5 - Very good | 14 May 2026 |
Questions about Palace Bingo & Cinema - Kays Kitchen
What is Palace Bingo & Cinema - Kays Kitchen's food hygiene rating?
Palace Bingo & Cinema - Kays Kitchen has a food hygiene rating of 1 out of 5 (major improvement necessary), given by East Suffolk Council on 20 February 2026.
Is Palace Bingo & Cinema - Kays Kitchen safe to eat at?
A 1 means the inspector found problems the business is required to fix. The restaurant is not shut down, a rating is not a closure order, but standards were found to be below what the law expects at the time of inspection.
When was Palace Bingo & Cinema - Kays Kitchen last inspected?
Palace Bingo & Cinema - Kays Kitchen was last inspected on 20 February 2026, 4 months ago. Food hygiene inspections are unannounced, and the rating is published by East Suffolk Council rather than by the business.
What did the inspector find at Palace Bingo & Cinema - Kays Kitchen?
The inspector scored three areas. Hygienic food handling was rated "generally satisfactory", the cleanliness and condition of the building "generally satisfactory", and confidence in the management of food safety "major improvement necessary". Lower concern in all three is what earns a high overall rating.
How does Palace Bingo & Cinema - Kays Kitchen compare to other places in East Suffolk?
86% of the 2,317 rated food businesses in East Suffolk hold the top rating of 5, while Palace Bingo & Cinema - Kays Kitchen holds a 1. 17 places in the area share that rating.
Who decides the rating?
East Suffolk Council inspects Palace Bingo & Cinema - Kays Kitchen and sets the rating; the Food Standards Agency publishes it. Neither the business nor this site can change a rating, a business that disagrees can appeal to its council, and can request a re-inspection once it has fixed the problems.
Tell me when this changes
The Food Standards Agency publishes only a business's rating today, not what it scored before, and not when it moves. We check every UK rating each night. Watch Palace Bingo & Cinema - Kays Kitchen and we will email you the morning after its rating changes.
Free, for three businesses, forever. No password, we send you a link. How rating alerts work →
Is this your business?
A rating of 1 is public, and most customers look. Only 18% of people say they would order from a business rated 2 or below, against 94% from one rated 4. Delivery platforms may decline to list you.
We cannot change this rating, and nor can you. It was set by an environmental health officer at East Suffolk, and it stands until they inspect again. What you can do:
- Fix what the inspector found, then ask the council for a re-inspection. Most charge between £120 and £316, and will not re-visit within three months of the original inspection.
- If you believe the rating is simply wrong, you have 21 days from being notified to appeal to the council. That is 21 calendar days, not working days.
- You may submit a right to reply at any time. It is published alongside the rating, here, and on the FSA's own site.
What a low rating means → · How re-inspections and appeals work →
Your council: East Suffolk
Understanding this rating
More food hygiene ratings near here
Palace Bingo & Cinema - Kays Kitchen is one of 247 rated food businesses in Felixstowe. See every hygiene rating in Felixstowe →
East Suffolk inspects and rates 2,519 food businesses across its whole area. See every food hygiene rating in East Suffolk →
The official record is held by the council: http://www.eastsuffolk.gov.uk
Rating from the Food Standards Agency under the Open Government Licence. Ratings reflect standards found at the time of inspection and can change. If you think a rating is wrong, the official record is held by the FSA and the local authority; corrections there flow through here. How ratings work →